Return & Refund Policy

Thank you for shopping with BMT Consulting LLC and BMT Apparel. We want you to be satisfied with your purchase. Because many of our products are custom printed and made to order specifically for you, our return and refund policy differs from that of traditional retail stores.

Our products are fulfilled through Printful, a print-on-demand fulfillment provider. Products are produced after an order is placed rather than being held as conventional inventory.

By placing an order through our online stores, you acknowledge and agree to the terms of this Return & Refund Policy, except where applicable law provides you with additional rights.

1. Made-to-Order Products

Most BMT Apparel and BMT Consulting merchandise is made to order.

Because products are produced specifically in response to customer orders, we generally do not accept returns or exchanges simply because you changed your mind, ordered the wrong size, selected the wrong color, or no longer want the product.

We strongly recommend reviewing the product description, sizing information, color options, and product specifications before placing your order.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Misprinted
• Printed with the wrong design
• Different from the item you ordered
• Missing an item from your order

please contact us as soon as possible.

We will review the issue and, when the problem is determined to be a manufacturing or fulfillment error, we may provide a replacement, reshipment, or refund.

Printful currently requires quality-related claims to be submitted within 30 days of the delivery date. For packages that never arrive, claims generally must be submitted within 30 days of the estimated delivery date.

What We Need From You

To help us resolve your issue quickly, please provide:

1. Your order number
2. Your name and email address used for the order
3. A description of the problem
4. Clear photographs showing the issue
5. Photographs of the product and packaging when appropriate

Photos may be required so that we and our fulfillment provider can determine the appropriate resolution.

Please do not return an item before contacting us and receiving return instructions.

3. Wrong Size or Wrong Color Ordered

Because our products are made to order, we generally do not accept returns or provide exchanges when a customer selects the wrong size or color.

Please carefully review the sizing chart and product information before completing your purchase.

If you believe the item you received was incorrectly labeled or does not match the size or color shown on your order, please contact us so we can investigate the issue.

4. Buyer's Remorse or Change of Mind

We do not generally accept returns or issue refunds because:

• You changed your mind
• You no longer want the product
• You ordered the wrong size
• You ordered the wrong color
• You ordered the wrong product
• You expected the product to look different from the product listing

Because these products are produced specifically after an order is placed, we cannot routinely resell returned merchandise.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned because an incorrect, incomplete, or undeliverable address was provided, additional shipping or reshipment charges may apply.

If the order has not yet entered fulfillment, contact us as quickly as possible to determine whether an address correction can be made.

Once an order has shipped, we may not be able to change the delivery address.

Printful notes that reshipping costs can apply when an order is returned because of an incorrect address.

6. Lost Packages

If your package does not arrive, please contact us so we can investigate the shipment.

For packages considered lost in transit, we will work with our fulfillment and shipping partners to determine the appropriate resolution.

Claims involving packages that never arrive should generally be reported within 30 days of the estimated delivery date.

Please note that a package showing as delivered by the carrier may require additional investigation with the carrier. We cannot guarantee replacement or refund for packages that the carrier's tracking system confirms as delivered.

7. Exchanges

Because our products are made to order, we generally do not offer exchanges for different sizes, colors, or styles.

If you received an incorrect, defective, damaged, or misprinted item, please contact us. If the issue is determined to be a fulfillment or manufacturing error, we will work with our fulfillment provider to determine whether a replacement or refund is appropriate.

8. Refunds

When a refund is approved, the refund will generally be issued to the original payment method used for the purchase, subject to the payment processor and applicable circumstances.

The amount and timing of the refund may depend on the nature of the issue, payment provider, and fulfillment resolution.

Approved refunds do not necessarily include costs that were caused by customer error, such as an incorrect shipping address or selection of the wrong product, size, or color.

9. Return Shipping

If an item is defective, damaged, misprinted, or incorrectly fulfilled, we will generally work with our fulfillment provider to resolve the issue without requiring you to bear the cost of correcting our fulfillment error.

If a return is approved for another reason where applicable, you will receive specific instructions regarding return shipping.

Do not send merchandise to a Printful facility or to a BMT Consulting address without receiving return instructions first. Printful recommends that customers contact the store before sending merchandise back so the appropriate return process can be established.

10. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible after placing the order.

Because orders may enter production quickly, we cannot guarantee that cancellation or modification requests can be accommodated once fulfillment has begun.

If production has already started, the order may not be eligible for cancellation or refund.

11. Personalized or Customized Products

Personalized or customized products are made specifically according to the information submitted by the customer.

Unless the product is defective, damaged, misprinted, incorrectly produced, or otherwise covered by applicable law, personalized or customized products are generally not eligible for return or refund because of customer preference or customer-submitted information.

Customers are responsible for reviewing personalization information carefully before submitting an order.

12. Promotions and Sale Items

Unless otherwise stated at the time of purchase, promotional or discounted merchandise is subject to the same return and refund requirements described in this policy.

A discount or promotional price does not change our responsibility to correct products that are defective, damaged, misprinted, or incorrectly fulfilled.

13. Legal Rights

This Return & Refund Policy is intended to comply with applicable laws and regulations.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under applicable federal, state, or local law.

Certain jurisdictions may provide consumers with additional cancellation, return, refund, warranty, or other statutory rights. Where such rights apply, this policy will be interpreted consistent with those requirements.

14. How to Contact Us

If you have a problem with your order, please contact us before returning anything.

BMT Consulting LLC / BMT Apparel

Phone: 1-800-429-4412

Email: jamesbrock@bmtconsulting.net

Website: www.bmtconsulting.net

Please include your order number in your message so we can locate your purchase and assist you as quickly as possible.

15. Policy Updates

BMT Consulting LLC reserves the right to update or modify this Return & Refund Policy from time to time.

The current version of this policy will be posted on our website with the applicable effective date.